AI Email Agent
The Email Agent reads, reasons about, and responds to every vendor email — payment status, invoice queries, onboarding, documentation — instantly and accurately, without your AP team ever having to open the thread.
A routine payment inquiry lands in the inbox. Watch Blackbee read it, pull the live status from your ERP, draft a policy-safe reply, and send — start to finish, untouched.
Every vendor query takes 5–15 minutes. Multiply that by hundreds of vendors — and the same four questions, on repeat.
Real-time status retrieved and sent instantly. Zero AP involvement.
Remittances and POs generated and sent automatically — no manual file hunting.
Structured onboarding sent automatically. Document chasing handled without the AP team.
Instant rejection notice with exact issue and resubmission instructions.
Disputed or unusual emails routed to the right person with full context attached.
Pattern changes — new contacts, bank detail updates, unusual volume — flagged before payment.
We’ll show it live — against your actual vendor base and email types.
A vendor emails on a Friday afternoon asking why their $22,000 invoice hasn't been paid. Old process: sits in the inbox until Monday. Someone checks the ERP. Discovers it's on hold due to a missing GRN. Drafts a reply. Tuesday morning, the vendor finally knows.
Email Agent: The response arrives in seconds. 'Your invoice INV-7741 is currently on hold pending goods receipt confirmation from your buyer. We've notified the relevant team and expect this to be resolved by end of day Monday. We'll update you immediately when the hold is released.'
Friday inquiry. Immediate answer.A new vendor is added to the system. They need to submit their W-9, banking details, insurance certificate, and first invoice. Old process: someone sends a welcome email, the vendor replies with questions, documents arrive piecemeal, nothing is complete for two weeks.
Email Agent: A structured onboarding sequence begins automatically. Document requirements sent. Reminders triggered when items are overdue. Confirmation sent when each document is received and validated. Onboarding complete in 3 days.
Onboarding without hand-holding.An invoice arrives 12% above the contracted rate. It's rejected. Old process: AP drafts a vague 'please recheck your invoice' email. The vendor resubmits the same amount. Back and forth for a week.
Email Agent: 'INV-3892 has been returned because line item 3 (Professional Services, April retainer) is billed at $8,400, which exceeds your contracted rate of $7,500 (Contract ref: MSA-2024-041, Clause 4.2). Please resubmit with the corrected amount. We can process it within 24 hours of receipt.'
Specific. Resolved first time.The Email Agent doesn't just send replies — it documents every decision: what it read, what it retrieved, why it responded the way it did, and what action it took in the system. Every interaction is auditable.
Identified as a payment-status inquiry from Vertex Supplies, referencing invoice INV-4821.
Located INV-4821 in the ERP. Status Approved, payment scheduled, destination account verified — all fields matched.
Drafted a reply with the payment status, scheduled date, and amount. No escalation triggered, no sensitive content detected, tone professional and vendor-appropriate.
Every response the Email Agent sends is backed by live data from the agent network. It doesn't guess. It retrieves, reasons, and responds.
When a vendor asks about an invoice, the Email Agent pulls live status from the Parse Agent — extraction confidence, validation status, any flags.
Queries requiring escalation or approval hand off to the Route Agent with full thread context already attached.
Rejection responses cite the exact contract clause from the Clause Agent — specific references, not vague explanations.
Every vendor communication logs back to your ERP automatically — contact history, response timestamps, document delivery confirmations.
See it live against your actual vendor base — the email types, the response quality, and the audit trail. 30 minutes.
The Email Agent is one of eight specialist agents in the Blackbee AI Intake-to-Pay platform.
EXPLORE MORE